Celigo is Hiring Renewals Specialist
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We’re currently seeking a talented Renewals Specialist to join our team, tasked with the efficient tracking and execution of contract renewals, alongside managing customer-facing quotes. Collaboration is key in this role, as you’ll closely partner with our Account Managers, Accounts Receivables, Operations, and Customer Success Managers. Your responsibilities include ensuring timely notification and invoicing through trigger-based outreach, as well as safeguarding existing revenues by proactively gathering contract details and renewal information from our loyal customer base.
In our dynamic, fast-paced environment, multitasking is the norm. We’re looking for someone who not only possesses exceptional organizational skills but is also genuinely interested in understanding and meeting the needs of our clients and colleagues. This role requires frequent client interaction through electronic outreach, prompt email and chat responses, and active participation in cross-functional meetings. If you thrive in a role where every day brings new challenges and opportunities to make a meaningful impact, we want to hear from you. Join us in driving success and fostering strong relationships with our valued customers.
Job Role and Responsibility
- Generate & maximize repeat ARR by proactively contacting existing customers with expiring services and demonstrating value realization, decreasing discounts, renegotiating and overcoming objections
- Work closely with Account Manager to strategize on renewals and expansion to avoid conflicts and create a frictionless renewal experience for the customer
- Work cross-functionally to Identify, propose, and execute process improvements that result in a frictionless renewal experience for the customer
- Work cross-functionally to Identify, propose, and execute process improvements that result in a frictionless renewal experience for the customer
- Optimize on-time renewal rate and process efficiency
- Present customers with renewal pricing and terms in accordance with standard procedures
- Accurately process customer transactions, including quotes and legal documents, and post them into the accurate systems
- Track activity and develop analytics that allow leadership to obtain real-time (or near real-time) intelligence on renewals
- Track activity and develop analytics that allow leadership to obtain real-time (or near real-time) intelligence on renewals
- Manage and forecast the renewal pipeline & forecast
- Other duties as required
Qualification Required
- At least two or more years of combined industry experience at a SaaS or PaaS company in at least one of the following areas: Customer/Contract Renewals, Customer Success, Account Management, Business or Sales Development, or Accounts Receivable
- Experience discussing and documenting business requirements
- Experience working in a fast-paced environment with the ability to manage multiple concurrent projects.
- Experience with Salesforce and DealHub is preferred.
- Experience in a startup environment is highly desired
Skills Qualification Required that will help succeed
- Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios.
- Ability to work independently demonstrated excellent interpersonal, analytical, and communication skills with the ability to communicate complex renewal issues in an easy-to-understand manner.
- Proven experience of being persuasive, influential, and professional on the phone.
- Strong and self-confident communicator comfortable speaking with Director Level and C-Level contacts
- Strong customer orientation
- Strong interest in and aptitude for learning and using technology to solve problems
- Strong and effective communication, presentation, organizational, analytical, and multitasking skills
- Detailed-oriented and thorough
- Ability to effectively collaborate with a variety of audiences
- Customer satisfaction and problem-solving skills are essential.
- Desire to learn the industry and grow within the company
Recruitment Details
| Company Name | Celigo |
| Company Website | https://www.celigo.com |
| Job Role | Renewals Specialist |
| Job qualification | Graduation |
| Work Experience | 2 years |
| Salary | Best of Industry |
| Job Location | Philippines |
What does a Renewals Specialist at Celigo do?
A Renewals Specialist at Celigo is responsible for managing the renewal process for customer contracts and subscriptions, ensuring timely renewals and maintaining customer satisfaction.
What are the primary responsibilities of this role?
Primary responsibilities may include contacting customers to discuss renewal options, negotiating contract terms and pricing, preparing renewal quotes and proposals, tracking renewal deadlines, and coordinating with sales and account management teams.
What skills are important for success in this role?
Important skills include excellent interpersonal and communication skills, ability to build and maintain customer relationships, strong sales and negotiation abilities, proficiency in managing multiple tasks and deadlines, and attention to customer needs.
How does one apply for a position as a Renewals Specialist at Celigo in the Philippines?
Interested candidates can usually apply through the Celigo careers website or other job posting platforms. The application process typically involves submitting a resume, cover letter, and possibly completing interviews with hiring managers and customer success leaders.
