Author name: Nilesh

Myntra is Hiring Associate – Project manager | Bengaluru

Job Role and Responsibility

• Project management – End to End Program Management for integration of Org Level changes within the CC space.a

• Risk management: Identify the project risks from the perspective of the contact centre, such as increased volume influx, impacts on the customer experience, etc.

• Collaboration and Alignment: Ensure alignment between the various teams involved in the program. Encourage open communication and collaboration to address any cross-functional challenges that may arise.

• Integration Testing: Conduct thorough testing of the new platform in a controlled environment before rolling it out to the entire CC. This helps identify and rectify any issues or bugs before they impact customer interactions.

• Data Analysis: Collect and analyse data related to contact centre performance, customer feedback, and operational metrics. Utilize insights to identify areas of improvement, propose recommendations, and assist in decision-making processes.

• Process Improvement: Work with team leads to identify bottlenecks, inefficiencies, and pain points in contact centre processes. Participate in process improvement initiatives, streamlining workflows, and enhancing overall operational effectiveness.

• Training and Documentation: Develop training SOP’s and documentation for new processes, tools, and systems used within the contact center. Conduct walkthrough sessions for support teams to ensure a thorough understanding of updated processes and best practices.

• Quality Assurance: Collaborate with the Quality Assurance team to monitor agent performance and adherence to defined quality standards.

• Stakeholder Communication: Maintain effective communication and articulate ideas from CC standpoint with Senior stakeholders including program managers, directors, and relevant departments. Provide regular updates on project progress, issues, and achievements.

• Tool Integration: Assist in the implementation and integration of new tools or software into the contact centre. Ensure a smooth transition and provide support to operations during the adoption phase.

• Customer Experience Enhancement: Collaborate with Customer Experience teams to understand customer pain points and provide valuable feedback for improving customer interactions and overall satisfaction.

• Monitoring and Reporting: Establish mechanisms to monitor the performance of the new platform post-implementation. Continuously gather feedback from agents, supervisors, and customers to assess the effectiveness of the changes.

• Process Refinements: SOP Refinements & Upgrades to keep pace with the ever-changing requirements. These could be changes which are finalized & provided to KB or is asked to be program managed by KB.

• Communication Requirement: Program Management of Customer centric Communication requirements for use on various mediums (Voice, Chat, Email, In-App, social media, Push Notifications, Alert SMS, etc.) to engage with our customers.

• Communication Requirement: Collaborating with the CC training team and creating customer-centric communications at different customer touchpoints.

• Building Incident workflow: Creating a workflow for capturing CC queries/complaints and collaborate with the product and CRM teams to integrate them into CC tools.

Skills Required that will help succeed

• Bachelor any degree in any field

• Project management certification will be an added advantage.

• Overall, 6-8 years of work experience (Contact Centre experience will be an added advantage)

• 1-2 years of experience in program management, project management, or a related role.

• Strong strategic thinking and problem-solving abilities.

• Excellent interpersonal skills with a focus on collaboration and rapport building.

• Strong communication skills, with the ability to influence and negotiate effectively.

• The contact centre environment is dynamic, so you need to be a quick learner with adaptability to change and the ability to stay updated.

• Experience in stakeholder management and conflict resolution.

• Strong analytical and decision-making skills.

Recruitment Details

Company Name	myntra
Company Website	https://www.myntra.com
Job Role	Associate – Project manager
Job qualification	Bachelor any degree in any field
Work Experience	6 – 8 years
Salary	Best of Industry
Job Location	Bengaluru

Software Development Engineer III

the inception of a product to its final delivery to our customers. Your responsibilities will entail independent design and coding across various technical components specific to your area.

Developing a profound grasp of non-functional prerequisites, such as reliability, scalability, and availability, will be crucial. This understanding will inform your decisions regarding the technological stack over time. Furthermore, you’ll play an integral role in mentoring junior engineers, guiding them through best development practices and maintaining a top-tier codebase

We’re seeking seasoned engineers with a keen eye for quality, possessing a holistic approach to product creation, business awareness, and strategic thinking—not just skilled in coding. The demands of this position require engineers who can generate highly efficient and effective solutions.

Job Role and Responsibility

• Own a functional area from product conception to delivery

• Given a fuzzy product requirement, work with other stakeholders, product to understand & refine the requirements and change them to tech requirements

• Prepare high-level designs under the guidance and document them

• Low-level design and code independently in multiple tech components related to functional area

• Choose the right tech stack for a given situation under guidance from senior team members

• Optimise any existing microservices

• Take non-functional requirement (Reliability & Availability, Scale, horizontal scalability) into considerations while taking any decision

• Build, develop, mentor and coach junior team members

• Owning the quality of code, UT coverage, documentation etc

• Collaborate with teams by contributing to the shared vision and working closely with cross-functional stakeholders.

Skills Required that will help succeed

• B.Tech or M.Tech equivalent with at least 6-year’s experience

• Deep expertise in Java programming language & tech stack.

• Strong with data structures & algorithms with space & time complexities

• Strong object-oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class-level interfaces

• Experience of building robust and scalable web-applications with microservices / distributed architecture

• Experience with any of the prevalent NoSQL solutions like HBase, Cassandra, MongoDB, Couchbase, ElasticSearch, etc.

• Experience with any prevalent messaging and queuing technologies like ActiveMQ, RabbitMQ, Kafka, etc.

• Experience with Test Driven Development using technologies like RSpec, Cucumber, Capybara

• Experience in building data-driven web application design and development is a plus

• Good understanding of multiple tech solutions and ability to pick the correct one for the given situation

• Prior work experience in an agile environment or continuous integration and continuous delivery (CI or CD)

• Ability and experience in designing high-level software designs of the scalable system, taking NFR (non-functional requirement) in consideration

• Should have worked on cloud platforms like GCP, AWS, etc

Recruitment Details

Company Name	flipkart
Company Website	https://www.flipkart.com
Job Role	Software Development Engineer III
Job qualification	A Bachelor’s degree in Computer Science or related technical discipline
Work Experience	6 years
Salary	Best of Industry
Job Location	Bangalore

Shell is Hiring Software Engineer – Python Developer

Joining the Information and Digital Technology (IDT) team within Shell LNG Marketing and Trading (SLMT) means stepping into the heart of LNG leadership, boasting an unparalleled portfolio and extensive market presence. Our goal is clear: empowering smarter trading decisions by leveraging reliable data and building sturdy, adaptable analytical models and visual representations.

Within the IDT team, you become part of the dynamic force driving digital innovation. From conceptualization to crafting technical solutions, we ensure a seamless end-to-end process. Our focus extends to offering streamlined and intuitive interfaces, fostering swift delivery of tangible business value. Here, you’re immersed in cutting-edge tech, collaborating across global teams with diverse expertise. Your growth is paramount in IDT; thus, we’re dedicated to nurturing your technical acumen, cultivating a path for your flourishing career!

Job Role and Responsibility

• Support and contribute on complex integration scenarios and interfaces between on-premises solutions, cloud, and legacy systems

• Solution consultation and development in accordance with the enterprise technology principles, methods, standards, and practices

• Contribution to functional excellence in terms of definition and maintenance of standards, methods, and tools, bringing in best practices from market standard implementations

• Adhere to software engineering best practices, delivering software products/applications generating business value

• Estimation, solution design, detailed technical design, application technical deliverables including code, associated tests and documentation

Skills Required that will help succeed

• Around 7-9 years of experience in software development with demonstrated skills in Python and Azure

• Graduation in BE / BTech / ME / MTech / MCA / MSc. Comp. Science is required

• Hands-on experience in creating applications and packages using Python 3

• Thorough knowledge in writing reliable unit and end-to-end tests with PyTest

• Knowledgeable with MS Azure (Virtual Networks, Key Vaults, Storage and Security)

• Strong software development skills and knowledge of best practices on SOLID, CI/CD, and MS DevOps pipelines etc.

• Has delivery experience working in fast- paced project delivery using AGILE methods; a team player who is able to collaborate and proactively communicates with the team

• Technical experience of software delivery within a banking or trading environment would be a great advantage

Recruitment Details

Company Name	Shell
Company Website	https://www.Shell.com
Job Role	Software Engineer – Python Developer
Job qualification	Graduation in BE / BTech / ME / MTech / MCA / MSc. Comp. Science
Work Experience	7-9 years
Salary	Best of Industry
Job Location	Bengaluru