Workera is Hiring Senior Customer Success Manager
Workera is Hiring Senior Customer Success Manager
Table of Contents
Job Role and Responsibility
- Within 3 months, you will:
- Manage standard customer calls and workshops
- Have clear understanding of the Workera value proposition
- Provide client demos and answer high-level questions about the product
- Share input to CS and Sales teams on how to improve current customer deployments
- Provide product feedback to relevant internal teams
- Within 6 months, you will:
- Have ownership (implementation, onboarding, launch, engagement and support of renewal/expansion) of your customers
- Implement best practice solutions to drive license utilization and high engagement rates
- Craft and deliver customer insights in a concise, visually appealing format (during weekly meetings, quarterly business reviews)
- Create account plans and develop success metrics to track, measure, and communicate updates with internal leadership
- Partner with our Sales team to drive account growth
- Serve as the primary point of escalation on customer issues and feedback related to our platform, product and process
- Support implementation of strategic internal projects
- Within 9 months, you will:
- Do everything mentioned above within 6 months, but with more effectiveness!
- Drive strategic initiatives and opportunities with your customers in collaboration with sales
- Build relationships with and coach customer leaders to champion our platform
- Lead implementation of internal projects that will help set up our hyper-growth organization for success!
Skills Required that will help succeed
- 5-7 years of experience in a Customer Success, Account Management and/or Management Consulting role
- Experience working directly with client and internal leadership stakeholders
- Experience managing Federal/Public Sector clients (i.e. Department of Defense)
- Excellent verbal and written customer-centric communication skills at both the executive (CTO, CIO, CLIO) and program (Director, Manager, Analyst) level
- Ability to manage and prioritize multiple priorities at once while consistently meeting deadlines
- Strong data storytelling capabilities- building executive summary dashboards and presentations
- Ability to work independently and as part of a team in a fast paced environment to achieve results together
- Growth Mindset: Highly coachable with a desire to learn and develop new skills
- This role will require the ability to travel, primarily to the Washington DC area ~20% travel
- Proficiency in utilizing AI tools such as ChatGPT or equivalent digital assistants, applying them effectively within your work context
Recruitment Details
Company Name | Workera |
Company Website | https://www.workera .com |
Job Role | Senior Customer Success Manager |
Job qualification | BACHELOR OF ENGINEERING |
Work Experience | 5 -7 years |
Salary | Best of Industry |
Job Location | Remote |
What does a Senior Customer Success Manager at Workera do?
A Senior Customer Success Manager at Workera is responsible for building and maintaining relationships with clients, ensuring their satisfaction with Workera’s products or services, and helping them achieve their goals.
What are the primary responsibilities of this role?
Primary responsibilities may include onboarding new clients, providing ongoing support and guidance, identifying opportunities for upselling or cross-selling, gathering feedback to improve products or services, and serving as a liaison between clients and internal teams.
What skills are important for success in this role?
Important skills include the ability to build and maintain relationships, understanding of customer needs and challenges, proficiency in project management and time management, and the ability to collaborate effectively with cross-functional teams.
How does one apply for a position as a Senior Customer Success Manager at Workera for remote work?
Interested candidates can usually apply through the Workera careers website or other job posting platforms. The application process typically involves submitting a resume, cover letter, and possibly completing interviews with hiring managers and customer success team members.