Hims & Hers Health is Hiring Senior Analytics Manager, Operations
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Hims & Hers is in search of a seasoned analytics leader to oversee and expand a team, empowering the Customer Experience (CX) team in making informed, data-driven choices. Under the guidance of the Director of Analytics, you will revolutionize the foundational data infrastructure of core operations, with the ultimate objective of ensuring every patient gains access to prompt, high-quality, and affordable healthcare. The Senior Manager will play a pivotal role as a chief consultant to the CX team, aiding in constructing the data-centric groundwork that steers business decisions at Hims & Hers, spanning from high-level executive strategies to day-to-day operational implementations.
Job Role and Responsibility
- Manage, mentor, and build a high-performing team of analysts who are able to gather and synthesize data quickly and accurately
- Build for scale: proactively identify, codify, and implement a core platform for data-driven decision-making across multiple business lines, modalities, and treatment types
- Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization
- Measure the impact of throughput through the creation of KPIs to help measure against business outcomes
- Lead the team by identifying growth optimization opportunities; collaborating cross-functionally to structure, measure, and execute tests; and driving adoption and knowledge at all levels of the organization
- Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions
- Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion
- Collaborate with cross-functional partners in data engineering, operations, data science, and finance to define and build data-informed business strategies and roadmaps
- Deliver high-quality insights & dashboards for executive-level consumption
Skills Required that will help succeed
- Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders
- Ability to contextualize data and insights within the business context, collaborating with, and communicating findings to the technical and non-technical teammates
- Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment
- 6+ years experience in a customer experience or customer service-focused role in areas such as data engineering, business intelligence, operations, or analytics
- 3+ years of experience hiring, managing, and developing high-performing teams
- Exceptional SQL skills
- Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, R, etc.)
- 2+ years of experience with ML/ automation solutions in an operational environment
- Advanced degree (MS) in mathematics, statistics, data analytics, or a related field
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
Recruitment Details
| Company Name | Hims & Hers Health |
| Company Website | https://www.hims.com |
| Job Role | Sr. Analytics Manager, Operations |
| Job qualification | BACHELOR OF ENGINEERING |
| Work Experience | 6 – 9 years |
| Salary | Best of Industry |
| Job Location | Remote |
What is the primary role of the Sr. Analytics Manager, Operations at Hims & Hers Health?
The Sr. Analytics Manager, Operations at Hims & Hers Health is tasked with overseeing and expanding a team to empower the Customer Experience (CX) team in making data-driven decisions. This role reports to the Director of Analytics and involves evolving the core operations data infrastructure to ensure every patient has access to timely, high-quality, and affordable healthcare.
Who does the Sr. Analytics Manager, Operations report to?
The Senior Analytics Manager, Operations reports to the Director of Analytics.
What is the ultimate goal of the core operations data infrastructure at Hims & Hers Health?
The core operations data infrastructure aims to achieve a singular goal – providing every patient with access to timely, high-quality, and affordable healthcare.
