Practo is Hiring customer support executive
Table of Contents
Join our team at Publicis Sapient as we search for a Feedback Collection Specialist to play a pivotal role in gathering invaluable insights from our esteemed clientele. The perfect candidate will demonstrate exceptional communication abilities, a keen eye for detail, and the proficiency to decipher data with precision. If you’re ready to make a difference by capturing and analyzing customer feedback, we invite you to embark on this exciting journey with us.
Job Role and Responsibility
- Engage with Customers: Proactively reach out to customers through outbound phone calls, to solicit feedback on their experiences.
- Document Feedback: Accurately record and document feedback received from customers, ensuring that all relevant information is captured for analysis.
- Address Immediate Issues: Handle customer inquiries, complaints, or issues promptly and effectively, demonstrating empathy for resolving the issue.
- Maintain Feedback Systems: Ensure that feedback collection systems and processes are up-to-date, efficient, and aligned with company goals and standards.
Skills Required that will help succeed
- Strong Communication Skills: Excellent verbal and written communication skills with the ability to articulate ideas clearly and concisely.
- Attention to Detail: High level of attention to detail in documenting feedback accurately and thoroughly.
- Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines in a fast-paced environment.
- Customer-Focused: A customer-centric mind-set with a commitment to delivering exceptional service and experiences.
Recruitment Details
| Company Name | Practo |
| Company Website | https://www.practo.com |
| Job Role | customer support executive |
| Job qualification | Graduation |
| Work Experience | 1-3 years |
| Salary | Best of Industry |
| Job Location | Bengaluru |
What is the role of a Customer Support Executive at Practo?
The role of a Customer Support Executive at Practo involves providing assistance and support to customers using Practo’s products and services, resolving their queries, and ensuring a positive customer experience.
What specific responsibilities does a Customer Support Executive have at Practo?
As a Customer Support Executive at Practo, your responsibilities may include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, guiding customers on product usage, and escalating complex issues to the appropriate teams.
How can I apply for the Customer Support Executive position at Practo?
To apply for the Customer Support Executive position at Practo, please visit the company’s official careers website or job board where the position is listed. Follow the application instructions provided, and submit your resume along with any other required documents. The recruitment team at Practo will review your application and contact qualified candidates for further consideration.
