Zycus IT Manager Recrutment | Mumbai
Table of Contents
Revolutionizing Cognitive Procurement software for two decades, Zycus stands as a trailblazer, earning trust as the go-to partner for major global enterprises. Garnering consistent accolades from industry authorities like Gartner and Forrester, Zycus showcases its Source to Pay integrated suite. What sets Zycus apart is the dynamic foundation of its S2P software—powered by the groundbreaking Merlin AI Suite.
Merlin AI takes charge of the tactical operations, liberating procurement and AP officers to dedicate themselves to strategic endeavors. Providing data-driven insights that lead to quicker, more intelligent decision-making, its conversational AI interface elevates the user experience to a level reminiscent of B2C interactions.
By partnering with Zycus, enterprises not only achieve tangible savings but also mitigate risks and enhance compliance. The seamless, intuitive, and user-friendly interface ensures widespread adoption and tangible value across the organizational spectrum.
Job Role and Responsibility
- Provide direct leadership to 10+ staff members located in Mumbai, Bangalore and Pune while serving as a role model and mentor to the IT staff performing IT Operations 24/7.
- Will manage all service requests, incidents and problems through ticket portal.
- Will be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues.
- Determines the root cause of incidents and implement corrective and preventive action and communicates appropriately to internal customers.
- Continuously improve and automate repeated process / IT Support
- Recommend and Implementation of new technology which improves productivity of both IT staff and end users. (Innovative, problem solver, critical thinking).
- Analyze business requirements and drive collaboration with other IT Leaders to drive technical solutions for those requirements.
- Manages the process for communicating outage/emergency activities to the organization.
- Manage global software licenses (from OS to apps) to ensure high levels of compliance and cost efficiency.
- Establish and define appropriate hardware asset tracking systems, tools, and processes.
- Management and escalation to ISP and other services with adherence to SLA.
- Implement and manage all IT security recommendations provided by InfoSec team.
- Management of IT Documentation and records against compliance and Information security audits.
- MIS Preparation and providing data for IT Budget. (Capex / Opex).
- Recommend and advise on team structure and hiring
Skills Required that will help succeed
- Should have 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position.
- Should have strong knowledge of Office 365 L3 Administration, Desktop, Laptop, Assets / Inventory management Wi-Fi, network, printer, endpoint security – such as AV, DLP & hardening the OS.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installation
- Very good at people management
Recruitment Details
| Company Name | zycus |
| Company Website | https://www.zycus.com |
| Job Role | IT Manager |
| Job qualification | Bachelor in Computer Science |
| Work Experience | 8 – 10 years |
| Salary | Best of Industry |
| Job Location | Mumbai |
What are the key responsibilities associated with the role of an IT Manager at Zycus in Mumbai?
The role encompasses a diverse range of responsibilities related to IT management, ensuring efficiency and innovation within Zycus’s operations in Mumbai.
How can individuals interested in this opportunity apply for the IT Manager position at Zycus?
Prospective candidates can apply for the IT Manager position at Zycus by following the designated application process available through the company’s recruitment website.
Is this job opportunity limited to a specific IT domain, or are applicants from various IT backgrounds welcome?
The IT Manager position at Zycus is open to individuals from various IT backgrounds, fostering diversity and inclusivity in the applicant pool.
What sets the IT Manager role at Zycus apart from similar positions in the IT industry?
This role stands out due to its alignment with the unique challenges and opportunities within Zycus, offering a specialized pathway for professional growth in IT management.
Is there a structured interview process for applicants pursuing the IT Manager role at Zycus?
Yes, Zycus has a well-defined interview process to assess the skills and suitability of candidates for the IT Manager position.
